We recommend to take only the most important things to the island, in a small backpack / daypack / small bag. In the Jeep there is only a little capacity for the luggage, all that does not fit goes up on the roof of the Jeep. The boats are very small and the rides are mostly very bumpy so everything can get (really) wet (including yourself). So if you have big luggage (backpack, suitcase etc.) we can only recommend you to leave it at your hostel you stay the night before/after.
Original Passport - a copy is not accepted.
Cash - to pay your trip balance, and territory entrance fees. There are no ATM's in Guna Yala and credit cards are not accepted.
Small Bag - with clothing, swimming suit, towel, raincoat and of course sunscreen. Most hostels and hotels have a storage room to secure your large bag while you are away. Small waterproof bags are inexpensive and are very useful as are flashlights or headlamps.
Beverages & Water - water (at least 2 liters/day), soda, beer, wine are available for purchase on most tourist islands. Drinking water is now included with our trips El Original, Original Chill , El Tranquilo and Coconut Express.
Lock - for your bag and protection for your electronic equipment. We cannot be responsible for lost or stolen items.
We stop at a market on the way out of the city so you can purchase anything not available in the islands that you may need. The Guna government encourages guests to buy drinks and other local products in the islands to support the autonomous Guna economy and so do we.
Charging electrical devices
Most cabins in the islands don't have electricity. There is only a limited possibility at night time when the island uses power from batteries or generators to charge electronic items in the common. There is a limited amount of plugs and the family living there also has to charge their phones. In some cases you may be asked to pay $1 for charging.
After booking you should receive a confirmation email. It is very important that you read this email and the attachments to ensure a smooth trip.
We only accept credit cards for down payments, the balance must be paid in cash to the driver the morning of pickup. Also, all purchases in the islands must be made in cash. So please be get cash no later than the night before and keep in mind your daily limits when planning to have enough cash.
Pick up for standard transport is between 5-6 am daily. If you provided a WHATSAPP number with your booking you will receive a message the night before with a 20 minute pick up window.. If you are not at the scheduled pickup location ontime our driver will do their best to locate you by phone or in your hostel or hotel. If they are unable to locate you they will have to move on out of respect for the other guests. If this happens we do not refund deposit payment.
We do not offer refunds or discount for rain or bad weather unless a trip is cancelled by us for safety reason. May through October are months where it can rain very often, and November through April can have high winds that make the seas rough. The weather changes often in the islands, our experienced guides and hosts do their best to keep guests dry, but the islands are a very rustic area and guests must be prepared accordingly for changing weather conditions.